Parent Frequently Asked Questions (FAQ)
How do I know if the bus is running late?
If a bus is delayed, our dispatch team notifies the District Transportation office and the school. From there, the Transportation office is responsible for sending out notifications to parents. We do our best to keep everyone informed as quickly as possible to ensure clear communication and peace of mind.
What should I do if the bus misses my stop?
If your bus misses a stop, please contact the District Transportation Office. They will coordinate with the driver or dispatch to resolve the issue as quickly as possible. We kindly ask that students arrive at their stop at least 5 minutes early to help ensure smooth and timely pickups. Safety is our top priority, and we’ll work to make sure your student is picked up or dropped off promptly.
Can I pick up or drop off my student at the BHS lower lot shuttle location?
No. Once a student boards the bus, the driver is responsible for their safety, and students are only permitted to get off at their assigned bus stop. This policy helps ensure accountability and protects the safety of all students during transport.If there's an emergency or special circumstance, please contact the District Transportation Office—we’re happy to work with you to find a safe and appropriate solution.
Does my student need a bus card?
To request a replacement bus card, please call the District Transportation Office at 218-454-6900. They will assist you with the process and ensure your student is ready to ride.
Why do the pickup and drop-off times on the bus card differ from the actual times?
The times listed on the bus card are estimates generated by the District’s routing software. Actual pickup and drop-off times may vary slightly due to factors like traffic, road conditions, and daily ridership. To ensure your student doesn't miss the bus, please have them at the stop and ready to board at least 5 minutes before the expected time.
What should I do if another student on the bus has done something involving my child?
If the situation involves student-to-student behavior, please contact your school’s dean or principal directly. These matters fall under school disciplinary procedures and are best handled by school administration. The transportation team will support the school as needed during the investigation.
My student isn’t riding the bus today. Do I need to call and let the driver know?
No, there’s no need to call for general education routes. The driver will follow their regular route, and if your student is not at the stop at the scheduled time, they will continue on.
For Special Education routes, drivers will wait up to 3 minutes at the stop before continuing. If your student will be absent for multiple days, please contact the Transportation Office to inform them so we can adjust the route as needed.